Frequently Asked Questions

About My Tribe

What's The Meaning of The Company Name "My Tribe"

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We each surround ourselves with a group of people we hold close.  Our personal circle.  Be they friends, or family or coworkers, these people are our "tribe."

That tribe is often comprised of a cornucopia of cultures, beliefs, friendships and nationalities.  Each person in our tribe has influence in the continual process of growing into the person we are.  They influence our beliefs, our tastes, our thought processes.  The more diversity in our tribe, the more diverse the impact.

We are surrounded by groups of diverse people that feed into our lives.  People we hold dear.  People who care about us, care for us, love on us, encourage us, challenge us, stand with us, sometimes fall with us, share our joys, our tears, they provide a haven when the rain falls, and beacons of light when the darkness fights to prevail.  These people, they are our tribe, your tribe...my tribe.

Our selections here at My Tribe reflect the variety of folks that make up our tribe.  We offer flavors that are familiar, unfamiliar, new and interesting.  

Why The Four Leaf Clover In Your Logo?

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As the head dreamer, the creator of My Tribe Cookie Company, my personal tribe is made up of my friends, my family, my church and my sisterhood (Alpha Chi Omega).  These are the people that have and continue to shape my world.  These four groups represent each leaf of the four-leaf clover in our logo.

What Are Your Hours Of Operation?

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We are located in the U.S. Central Time Zone.  Our hours are below:

Monday         9:00 AM - 5:00 PM 

Tuesday        9:00 AM - 5:00 PM

Wednesday  9:00 AM - 5:00 PM

Thursday      9:00 AM - 5:00 PM

Friday            9:00 AM - 5:00 PM

Saturday       9:00 AM - 12:00 PM

Sunday         Closed

We also observe the following holidays by closing our doors for family time.  We will post two weeks prior to these holidays as a gentle reminder!

New Year's Day

Good Friday

U.S. Independence Day

Labor Day

Thanksgiving

Christmas Eve

Christmas Day

New Years Eve

Product

Why Did You Name Your Cookies After People?

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The names of each cookie are the names of real people in the Head Dreamer's tribe.  Does having a cookie named after them make them more important than other tribe members?  Not at all!  Beside each of those names, reside several others who have also played an integral part in molding the Head Dreamer into the person she is today.

Do You Have Gluten Free Or Sugar Free Options?

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At this time we do not offer gluten free or sugar free options. 

We are currently researching cost and viability of adding these options to our collection.

How Do I Place A Large Order

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We offer volume pricing for large orders (over 4 dozen in one order).

Please email or call us (402) 588-0888 for more information.

Shipping

How Are The Cookies Packaged?

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Our cookies are individually packaged in FDA approved poly bags.  We heard, this makes sharing a lot easier!  They're shipped in a kraft colored extra-heavy corrugated cardboard box.  This box helps keep your cookies safe and in one piece until you get them!

How Are My Cookies Shipped?

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We ship via USPS 2-day priority mail.  In some instances (such as holidays) when UPS will get your order to you quicker, we defer to UPS.

How Long Does It Take After I Order To Receive My Cookies

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If your order is received after 12:00 PM U.S. Central Time, they will be mailed the following day (Monday - Friday).

We are closed on Sunday to observe the Sabbath.  Thus, if your order is received after 12:00 PM U.S. Central Time on Saturday, your order will be shipped on Monday.

We ship via USPS 2-day priority mail.  You will receive your cookies two post office days after they are mailed.

We will email you a tracking number once shipped.

Can I Mail Cookies To Someone

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You sure can!  

When ordering, make sure you enter the recipient's name and address as the shipping address.

Your name and address should be entered as the billing address.

In your cart, you will have an option to include a (free) gift note to the recipient.

Can I Add A Gift Note?

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Yes you can!  

In your cart, there is a box for the language you would like to use on the gift note we insert into the cookies you send to others as a gift.

Do You Deliver?

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We deliver locally in Dodge, Cuming and Douglas Counties in Nebraska.  

If you are in one of these counties and would like your order delivered, please use the discount code LOCAL at checkout to remove shipping costs.

When ordering cookies for delivery, turn-around time is 18-24 hours from purchase, dependent on the time your order is placed.

Miscellaneous

I Have A Question I Don't See An Answer To Here

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Happy to help!  Shoot us an email and we'll reply to your question within 24-hours.

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